This policy explains how IBKO Pixels processes information when you use Picture Puzzle, also presented in Arabic as لغز الصور. The game does not require an account for its core experience.
اقرأ سياسة الخصوصية باللغة العربية
1. Information processed by the game
Game progress and preferences
The app stores progress such as completed levels, stars, hints, coins, language and settings on your device. This information is used to continue your game. Deleting the app may remove locally stored progress unless a platform or future cloud feature states otherwise.
Device, usage and diagnostic information
We and our service providers may process device type, operating-system and app versions, language, country or approximate location derived from an IP address, app launches, screens and levels used, gameplay events, session information, crash reports, performance data and technical diagnostics.
Advertising information
The game may show banner and optional rewarded ads through Google AdMob. Google may process advertising identifiers where permitted, IP address, device and app information, ad impressions, interactions, fraud-prevention signals and consent choices. Rewarded ads are optional and may provide an in-game hint only after the reward is confirmed.
Analytics and attribution
The game may use Google Firebase Analytics and Meta technologies to understand app installation, feature use, level progression, advertising performance and technical reliability. These providers may process app events, device or installation identifiers and related technical information according to consent, platform settings and applicable law.
Purchases
If you buy coins, hints or an ad-removal product, Apple processes your payment. IBKO Pixels does not receive your full payment-card details. Apple and RevenueCat may process product identifiers, purchase status, transaction references, storefront, entitlement status and limited device or app information needed to validate and restore purchases.
Support communications
If you contact support, we process the information you choose to provide, such as your email address, device and app details, screenshots, level number and message. Please do not send passwords, full payment-card information or unrelated sensitive information.
2. Why information is processed
- Provide game levels, remember progress and deliver requested features.
- Deliver hints and confirm rewarded-ad completion.
- Validate purchases, deliver products and restore eligible purchases.
- Display, measure and protect advertising.
- Understand feature use, improve level flow and fix crashes or performance problems.
- Prevent fraud, respond to support requests and comply with legal obligations.
3. Legal bases
Where the GDPR applies, processing may rely on performance of the service or purchase you request, our legitimate interests in operating, securing and improving the game, your consent for advertising, analytics or tracking where required, and compliance with legal obligations. You can refuse or withdraw consent without losing access to the game’s core functionality, although some ad-funded features may be unavailable.
4. Providers
Depending on the release configuration, the game may use Apple for App Store distribution and payments, Google AdMob for advertising, Google Firebase for analytics and diagnostics, Meta for analytics or attribution, and RevenueCat for purchase and entitlement management. These providers may act as processors or independent controllers under their own terms. Information may be processed outside the European Economic Area using applicable transfer safeguards.
5. Tracking, consent and your choices
Where required, the app asks for advertising or analytics consent before eligible processing. If the app requests Apple App Tracking Transparency permission, you can decline it and continue using the core game. You can also change tracking permission in iOS Settings and manage advertising consent from the game’s privacy or settings controls when available.
6. Retention and deletion
Local game progress remains on your device until you reset it or delete the app. Support messages are kept only as long as reasonably needed to resolve the request and meet legal obligations. Advertising, analytics, diagnostic and purchase providers apply retention periods described in their own documentation and settings. You can request deletion of information controlled by IBKO Pixels by contacting us. Some transaction records may need to be retained for fraud prevention, accounting or legal compliance.
7. Security
We use reasonable technical and organisational safeguards appropriate to the information processed. No app, transmission or storage system can guarantee absolute security.
8. Children
Picture Puzzle is offered to a general audience and is not submitted as an app in Apple’s Kids Category. We do not knowingly request a child’s name, email address or account registration. Advertising and analytics settings must follow the age rating, consent choices and applicable child-privacy laws. If you believe a child provided personal information through support, contact us so we can investigate and delete it where required.
9. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent and receive portable information. You may also complain to the Dutch Data Protection Authority or your local supervisory authority. To make a request, email support@ibkopixels.nl with “Picture Puzzle Privacy Request” in the subject.
10. Changes and contact
We may update this policy when the game, providers or legal requirements change. The current version and update date will remain available here. Questions can be sent to support@ibkopixels.nl. IBKO Pixels is based in the Netherlands.